Begin by completing our new customer application. We require a copy of your dog's current vaccinations (Bordetella, distemper, and rabies) and a clean fecal test within the last six months (within the last month for dogs under six months of age). Your dog must then complete a trial day, arriving by 9:00 am and remaining for the full day with pickup during regular hours. During this trial, we introduce your dog to our staff and other dogs, then provide a report card with feedback on their behavior and playgroup compatibility. After the trial day is successfully completed, we can schedule day care or boarding services. All required steps are handled through email with convenient file uploads and trial day scheduling available at your convenience.

Yes, we accept puppies beginning at 12 weeks of age for day care. We provide a puppy program designed for dogs up to eight months old. Puppies must have completed their second round of booster vaccinations before joining our playgroups.

We require rabies, Bordetella, distemper, hepatitis, parainfluenza, parvovirus, and leptospirosis vaccinations (veterinarians typically combine these as DHLPP or DHPP). Additionally, we require a clean fecal test every six months.

Yes, providing a safe environment for small dogs is central to our approach. Our smallest dogs have their own playroom directly off the lobby, equipped with play equipment and bunk-bed style cots for rest. Small dogs have access to an even larger dedicated space upstairs where they can play actively while remaining safely separated from larger dogs.

No. For safety purposes, we do not allow dogs under 25 pounds to play with larger dogs.

We require dogs to be spayed or neutered by eight months of age to participate in our standard playgroups. However, we offer our advanced canine enrichment (ACE) program as an alternative for dogs over eight months that remain intact. We reserve the right to exclude intact dogs from playgroups if their status creates behavioral issues. We recognize that giant breeds and certain breeding programs recommend delayed spaying and neutering, and we commit to communicating with each owner regarding their dog's behavior and playgroup eligibility. Typically around 10 months of age, adult dogs become less tolerant of puppy behaviors from intact dogs. Our ACE program was developed specifically for intact adult dogs.

Yes. We request that you schedule a reservation to ensure a staff member is available to provide you with focused attention during your visit. We also offer virtual tours for your convenience. Our lobby features a monitor that allows you to view our facility without entering the dog areas, which helps prevent the dogs from reacting to unfamiliar visitors in their space.

For day care, nothing is required. If your dog needs lunch, we will provide your food at no charge for puppies under eight months of age. A fee applies for feeding lunches to adult dogs. For boarding, please bring your dog's food, individually bagged or portioned for each meal. We ask that you leave blankets and toys at home, as we offer numerous boarding add-ons and treats to enhance your dog's stay. We provide raised Kuranda cots for all dogs to sleep on overnight.

We developed our advanced canine enrichment (ACE) program specifically for dogs who are selective or reactive around other dogs. We also offer private care boarding options that include multiple solo potty breaks, with solo walks and playtime available as add-ons to any stay. We accept a limited number of private care dogs at one time to ensure we can deliver the highest level of individualized care.

Canine Crews serves dogs of all types and life stages. We do not have breed restrictions, but we do require a complete trial day to determine whether your dog is suited for our playgroups. We maintain small group sizes and use treats and positive reinforcement methods, ensuring dogs do not resource guard items, particularly food. Our ACE program and day school training provide extensive options for dogs of all types, sizes, and ages.